Latchi Family Resort 4* – New Policies and Measures 2020

All Inclusive will no longer be offered as option for 2020

Guests who have already pre-booked with an All Inclusive option so far, will still be entitled to the following free of charge :

  • soft drinks and beverages
  • local alcoholic drinks
  • Breakfast, lunch and dinner following the new policy and concept of the Hotel

Meals:

  1. All meals will be served in the Adonis  Restaurant. Breakfast: 07:00 – 11:00    /  Lunch-Snack: 12:30 – 16:30    /  Dinner: 18:30 – 22:00
  2. All Guests will be able to purchase a lunch or dinner meal upon arrival or during their stay for 12 euros per adult and 8 euros per child
  3. Extended hours now apply to all meal times in order to ensure that the new COVID-19 laws and regulations are upheld with the following mandatory measures applying:
    a) All guests must sanitize their hands prior to entering the restaurant
    b) A 1 m distance must be kept between guests not travelling in the same party
    c) A maximum capacity of 70 guests indoors and 70 guests outdoors is permitted, meaning that guests may have to wait for others to leave before being allowed to enter the restaurant
    d) Breakfast will be offered in buffet style but guests will not be able to self serve as was traditionally the norm.  Kitchen staff will hand guests their plates and cutlery and will serve them from behind  the buffet stations.
    e)Glassware and cutlery will be offered only at breakfast time. The rest of the meals will make use of disposable packaged containers, cutlery, and glasses to ensure that all items used at breakfast are sanitized for a     period of 24hrs.
    d) Lunch & Dinner meals will not be served as an international Buffet style.
    We are launching our new Grill House show cooking project where a variety of different options will be offered per day (meat, fish, poultry etc) along with side dishes and garnish.
    Salads, side dishes and food from the live hot cooking station will be served by members of the kitchen staff to avoid serving utensils to be shared between guests.
    Desserts and fruits will be packaged in single portion boxes so that guests can be self- served.
  4. We are introducing our new Pizza Station (at an extra charge) for S20 to further enhance the offering experience to our guests

Beverages:

  1. All beverages are branded and will be served in the main Adonis Restaurant (hours are stated above), and the Iliada Pool Bar (10:00 – 24:00).
  2.  The following mandatory measures apply concerning the service of beverages:
    a) All guests must sanitize their hands prior to queuing at the bars.
    b) A 1 m distance must be kept between guests not travelling in the same party
    c) In the Adonis Restaurant guests will be required to queue at the beverage stations and be served all drinks from behind the Plexiglas drinks counters at all meals by restaurant staff.
    d) At the Iliada Pool Bar, guests will be required to queue to order their drinks and will be served by bar staff from behind Plexiglas covers on the bar counters.
    e) Only one-use plastic and carton cups will be used at the Pool bar so guests are kindly asked to dispose of them in the provided bins once they have finished their drink.

 Housekeeping:

  1. As per new regulations room cleaning will only be offered every three days; to clarify, a guest staying one week will have their room fully sanitized upon arrival and serviced another two times during their stay.
  2. Chambermaids are not permitted to touch any of the guests’ personal belongings so we kindly ask that all items are kept in the closet or suitcase. Rooms that are found to have personal belongings scattered around will not be serviced.
  3. Pool towels are only offered upon request and cannot be exchanged for fresh ones so guests must keep the same towel throughout their stay.
  4. Items and amenities that are commonly shared by guests will be removed from guest rooms such as tea & coffee making facilities and decorative pillows.

Swimming Pools:

  1. A mandatory distance of 5 m must be kept between guests not travelling in the same party whilst in the water.
  2. The use of pool towels is mandatory on sun loungers.
  3. Pool showers have been fitted with extra chlorine dosage dispensers and it is mandatory that all guests including children shower prior to entering the pools.
  4. The maximum capacity of guests permitted in each pool area according to their square meters is as follows:
    a) Main Pool = 100 pax  / Main Children’s Pool = 5 pax
    b) Fontana Adult’s Pool = 45 pax
    c) Artemis Splash Pool = 15 pax

Arrivals & Departures Policy:

  1. Check out must be done by 11:00 a.m. at the latest and check ins will be available from 15:00 onwards in order to allow ample time for the housekeeping department to clean and sanitize every new arrival room.
  2. Porter service is only available upon request for the elderly, for pregnant women and for families with small children.

As these safety and hygiene protocols are constantly changing, we will be adjusting any measures, services, facilities etc accordingly either these being more relaxed or strict.

Click Here to download an update on hotel policies and general info.

Scroll Up